Engie – Contract Renewal’s Supplier Guide 2021

About ENGIE Energy

ENGIE is a multinational electric utility company based in France. It entered the UK’s energy market years ago and it now supplies electricity and gas to business customers. It operates 12 Power Stations and employs 17000 people. ENGIE aims to promote zero carbon energy supplies and it helps its customers manage their energy consumption more efficiently and implement green solutions. The company also works with local authorities and supports them in building houses and modern residential spaces. Thanks to ENGIE many neglected neighbourhoods have been refurbished and people now can enjoy better living conditions. ENGIE wants to make a positive change in the world and inspire people to be more sustainable.

ENGIE’s services

The overview of the main activities of ENGIE can be found in the table below.

activitydescription
business energyENGIE delivers zero carbon energy to businesses around the UK. It also gives them advice on how to save money on their energy bills.
servicesENGIE gives customers access to a team of specialists that help businesses optimise their energy use. The team also provides them with all the help and support they might require.
regenerationENGIE’s regeneration activities include building houses and repairing them. ENGIE creates environmentally-friendly facilities that people can live and work in.  

If you pick ENGIE as your energy supplier you can let them know what are the goals of your business. Whether you want to get the cheapest rates available or make your carbon emissions as low as possible, ENGIE will tailor its offer to meet your needs.

Many people think that only suppliers that belong to the ‘Big Six’ matter in the energy market. Nevertheless, the truth is that there are many other providers that might be a better choice for your business. That is why it is worth comparing tariffs of many different suppliers before you commit to one deal.

Billing and Invoices

If you switch to ENGIE, you will receive your bills each month. The billing period starts on the 1st of each month. You will pay your bills using the Direct Debit option. On the bill you will be able to see the date when the Direct Debit was taken from your account, and you can verify the amount of the bill with all its components. From the bill you can also find out what is the last date in case you want to cancel your contract.

If you ever have any problems paying your bills, you can call ENGIE’s Customer Service Team on 0808 223 1133.

image source: https://www.icvp.org/direct-debit-solution-rules-basics/

Is ENGIE environmentally-friendly?

ENGIE gives customers the option to choose from several tariffs including their renewable energy contracts. If you do it, you can be sure that 100% of the electricity you buy will come from renewable energy sources. To generate it ENGIE uses wind and hydro-electric power. Moreover, ENGIE gives you the option to get a Renewable Energy certificate that you can display at your business’s premises to show that you care about the planet.

ENGIE also gives your business the option to buy green gas that produces around 46% less carbon emissions than regular natural gas. As ENGIE supports the local economy, green gas is sourced from generation plants located in the UK.

ENGIE’s fuel mix

According to ENGIE’s fuel mix, 44% of fuels the company uses to generate its supplies comes from renewable sources. You can find the full overview of the company’s fuel mix in the table below.

FuelENGIE Fuel MixUK Fuel Mix
Coal4%4%
Natural Gas44%39%
Nuclear5%17%
Renewable44%38%
Other3%2%

How to switch to ENGIE?

Choosing ENGIE’s services is very easy. All you have to do is follow the steps below.

  1. When you move to new premises you need to create an account with ENGIE.
  2. To create an account you need to complete and sign the Moving In Form.
  3. ENGIE will set up your account within 7 days.
  4. When your account is set up, you will get a customer reference number that you will need for all your future correspondence with ENGIE.

Reasons to switch to ENGIE

  • ENGIE has a 4.4 score on Trustpilot, which equals to excellent. The reviews have been left by customers who used ENGIE’s services before so before you decide to make the switch you can read about their experiences.
  • ENGIE is one of the largest independent suppliers in the UK, and is a perfect choice for businesses that care about being sustainable and getting their energy supplies from green sources. 
  • ENGIE has been supplying business gas and electricity to customers around the UK for many years now so you can be sure they have all the necessary expertise and experience.
  • ENGIE is a great choice for all businesses, including small and medium sized ones, as well as big industrial companies. Whatever the size of your business, ENGIE will prepare the best offer for you.

How to contact ENGIE?

You can submit your queries to ENGIE by submitting a contact form, calling them on 0800 280 8000, or sending them an email to customerservice@engie.com. ENGIE is present on most social media platforms, including facebook, twitter, and youtube. You can reach ENGIE’s customer service team through these channels as well.

Additional questions

  1. How do you pronounce Engie?

The name is supposed to resemble the word ‘energy’. The management of the company explains that the name should be pronounced like the Rolling Stones’ song Angie.

  1. Does Engie own Suez?

In 2015 GDF Suez announced that it was going to change the name ‘ENGIE’. That said, Engie does not own Suez, it is in fact the same company. The change was caused by the changes in the energy industry, which was becoming more and more concerned with renewable energy sources.

  1. Who is the CEO of Engie?

Catherine MacGregor, born and raised in Morocco, was appointed the Chief Executive of ENGIE in October 2020. Her term as the CEO started on the 1st January 2021. She has over 20 years of experience working in the energy sector.

  1. Is Engie a French company?

Engie is a French multinational energy company that was established in 2008 as a result of the merger of Gaz de France and Suez. Its headquarters are in La Défense, Courbevoie.Engie specialises in the fields of renewable energy and energy transition, and its annual revenue is estimated at €60.1 billion.