A word document compiled to explain navigation and use of Niccolo’s online billing site.
Logging in as a customer would and attempting to put myself in their shoes and how they would use the website. I found this type of work really refreshing – and tried to include relevant information to a broad range of IT users. I decided to take a ‘more is better’ approach and build a guide from the ground up. I screen-grabbed the dashboard as a customer would see theirs, and added a simple graphic overlay to separate it into more manageable chunks. I then went on to offer explanations of what every single option is, what it does, and how to use it. I figured the word document would be a good foundation to build on – as we can now create navigational videos for customers.