About ScottishPower
ScottishPower is one of the most popular energy suppliers in the UK. They are part of the ‘big six’ energy companies and supply electricity and gas to over 5 millions customers. ScottishPower is also part of the Iberdrola Group, a global leader in wind energy and one of the worlds largest energy companies. The Iberdrola Group has over 40 wind farms across the UK, producing over 2,500MW.
ScottishPower has a huge emphasis on green, renewable energy. They were the first energy company to generate 100% green electricity in the UK. With the closure of their gas and coal plants, many customers are benefiting from clean energy with the hopes of a brighter future.
ScottishPower also supports Cancer Research UK. In 2012, ScottishPower committed to the fight against cancer, by raising over £30m to Cancer Research UK. ScottishPower has also pledged to eradicate modern slavery, as in 2015 a statement released by CEO Keith Anderson showed their concerns for the cause.
Ownership
Back in 2006, Spanish Energy company Iberdrola purchased ScottishPower. Iberdrola. This made them the third-largest energy company at the time.
ScottishPower Prices and Tariffs
ScottishPower offers several different choices in regards to plans and tariffs. This includes the following:
Fixed-rate tariffs
ScottishPower offers four fixed-rate tariffs. This is suitable for you if you’re looking for a price that will remain the same for the duration of your contract. Two of the fixed-rate tariffs are fixed over one year and the other two tariffs are fixed for two years.
Variable-rate tariffs
Called Standard, for this tariff if the price of energy increases or decreased in the energy wholesale market, your bills will follow. This means the price may fluctuate throughout the term of your contract, however you may avoid exit fees if you choose to change suppliers.
Prepayment
For prepayment, you will have a prepayment meter. This means you pay for your energy via credit in advance before the energy is consumed. This will be set on a Standard variable-rate tariff.
Business tariffs
ScottishPower can offer some of the best rates in the UK for businesses. They have their own specialised Business Energy Team and can get expert advice from The Carbon Trust through their partnership.
There are separate plans for commercial companies and smaller businesses:
| Commercial Company | Small Business |
| If you’re working as part of a larger chain of companies, this will be better value for money. Also, if your premises includes an industrial site, this suits you. | You have the option of 2 fixed-rate tariffs for contracts up to 3 years, along with one variable-rate tariff. |
SmartPower EV
Owning an electric vehicle, you can save plenty of money with ScottishPower with the SmartPower EV Tariff. ScottishPower claims their tariff is 90% cheaper than the charging stations at petrol stations. Being able to charge your EV overnight, rather than paying at a petrol station would be a big benefit. TheSmartPower EV tariff uses the classic Economy 7 formula. The key points are:
- Discounted electricity unit rate: 4.736p/KWh
- Off-Peak hours: From 12:00 am (midnight) to 5:00 am.
Below are the current plans that ScottishPower offers, these are subject to change.
| Plan name | Tariff type | Price |
| Help Beat Cancer Fix and Save February 2023 v2 | Fixed until 28 Feb 2023 | £1138 |
| Help Beat Cancer Fix and Save February 2023 v2 Online | Fixed until 28 Feb 2023 | £1138 |
| Help Beat Cancer Fixed Saver February 2023 v2 | Fixed until 28 Feb 2023 | £1126 |
| Help Beat Cancer Fixed Saver February 2023 v2 Online | Fixed until 28 Feb 2023 | £1126 |
| Online Fix and Save February 2022 v2 | Fixed until 28 Feb 2022 | £1102 |
| Online Fixed Saver February 2022 v2 | Fixed until 28 Feb 2022 | £1090 |
| Standard | Variable | £1042 |
| Standard Online | Variable | £1042 |
| Super Saver February 2022 B1 | Fixed until 28 Feb 2022 | £1016 |
| Super Saver January 2022 B3 | Fixed until 31 Jan 2022 | £964 |
Green performance
As part of the Iberdrola Group, ScottishPower produces 100% green electricity. Iberdrola is currently the leading producer of wind energy and more recently invested in clean energy, selling off their coal power stations. Also, ScottishPower recently invested in producing and selling low-carbon hydrogen, with aims of producing 5GW of low carbon hydrogen by 2030.
| Environmental Impact | ||||
| CO 2 Emissions | 0g per kWh | 326g per kWh | 264g per kWh | 198g per kWh |
| High Level Radioactive Waste | 0g per kWh | 0.0005g per kWh | 0.0004g per kWh | 0.007g per kWh |
Supply Source
For the UK, all energy suppliers use a variety of mixes for their energy sources when generating electricity. It is a legal obligation for energy suppliers to disclose this information, including their mixes of fuel sources.
Awards
During the 2019 uSwitch awards, ScottishPower came out on top in four different categories:
Best Deal for You Large Supplier Winner
Best Green Services Large Supplier Winner
Best Account Management Large Supplier Winner
Best Value For Money Large Supplier Winner
Key Financial Data
In 2020, Scottish Power had a market share of 9.11% in comparison to other competitors. Revenue however has risen from 2018 to 2019, with a 2.6% increase. Operating profits have decreased however, down 12%. You can also see a 46% increase in capital investment from 2018 to 2019.
| Revenue | Operating Profit | Capital Investment | ||||
| Financial Key Performance Indicators | 2019 (£m) | 2018 (£m) | 2019 (£m) | 2018 (£m) | 2019 (£m) | 2018 (£m) |
| Scottish Power | 5.124.5 | 4.995.4 | 822.5 | 938.2 | 1660.9 | 1132.8 |
Cancellation policy
ScottishPower allows a free cooling-off period if you wish to change your mind and wish to cancel your domestic contract. You are given 14 days once you’ve signed up to notify ScottishPower of your desire to cancel the contract. This does not apply to commercial contracts.
However, some tariffs do have exit fees, so be careful and double-check the terms and conditions before you end your contract and switch. Also, be mindful to check your bills before cancelling, this ensures you don’t have any outstanding balances before cancellation.
Reviews
Trustpilot, a website created to allow customers to rate their experiences with companies, has ScottishPower listed as a 3.6/5. 45% of the reviews were rated excellent, the highest rating possible.
ScottishPower has however shown huge improvements in their customer service. In a recent Which? survey, ScottishPower was awarded great marks for its complaint response turnaround time. ScottishPower on average resolve 59% of all complaints on the same day and over 5 working days will resolve 76% of complaints.
This year, ScottishPower ranked 8th fastest to answer the phone from customers, keeping you waiting for only 2 minutes 28 seconds on average.
Accessibility
For ease of use, ScottishPower has a free app to help you keep track of your account. You can also check your account via an online web account or over the phone. The YourEnergyApp is available on the App Store and Google Play Store and allows you to do the following:
- Switch between tariffs
- Check bills
- Upload meter readings
- Manage direct debit payments
- Contact customer service via app-chat
- Manage account details
- View energy usage
Scottish Power Contacts
There are different ways to contact ScottishPower, below we’ve listed both the standard contacts, plus their different social media contacts.
| Phone number (customer service) | 0800 027 0072 |
| Email address | contactus@scottishpower.com |
| Scottish Power head office | Scottish Power Customer Services, 320 St Vincent Street, Glasgow, G2 5AD |
| Website | https://www.scottishpower.co.uk/ |
| https://www.facebook.com/ScottishPower | |
| https://twitter.com/ScottishPower | |
| https://www.linkedin.com/company/scottish-power |
What Will I See On My ScottishPower Energy Bill?
You can view your bills on the YourEnergyApp or via email/post. On the bill, you will be notified of the following:
- How much you owe the date for payment
- Your estimated energy usage
- The billing period (typically monthly)
- Breakdown of usage – both electricity and gas
- Discounts applied
- Previous payments
- Current balance
How Have ScottishPower Prices Changed During 2020
Back in August 2020, ScottishPower reduced the average price of their standard variable tariff by 7%. In line with the revised energy price cap, the average cost of their standard variable tariff was reduced by £84 per year for ScottishPower Customers.
In Recent News
In December 2020, ScottishPower took 74,000 new customers after Yorkshire Energy stopped trading. ScottishPower also set up their new division to produce ‘green’ hydrogen. In November 2020 ScottishPower unveiled their plans to almost double their renewable generation. ScottishPower announced their intent to build new solar and wind power infrastructures.