When a product you buy turns out to be faulty, you are protected by statutory customer rights. In addition to that, guarantees and warranties can be of additional help if you have any problems with the seller. Many people think that they are the same thing, but, in reality, there are certain differences between the two terms. The main difference is that guarantees are usually free, and for warranties you will need to pay. Both of them, however, help you get a repair or a replacement in case the purchased item is not functioning properly.
To help you understand what the difference between the two terms is, you can have a look at their definitions:
- A guarantee is a promise regarding the quality of the product. It is an assurance from the seller that the product will be fixed or replaced if its quality or durability is not good.
- A warranty is a written type of guarantee that a customer needs to pay for. It holds the manufacturer responsible to repair or replace a faulty item for many years after the date of the purchase.